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Devices supported by our Business Engineers

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Over 40 years of
experience

3351 Remote Support tickets resolved each month

Included In Our Remote Support Package:

At ECS, we are dedicated to providing exceptional IT support and management services. To achieve this, we leverage the power of customised Remote IT management tools, a comprehensive and advanced remote monitoring and management (RMM) platform.

Here’s how we use ECS Remote IT Management Tools to help our customers succeed:

Remote Support
At ECS, we leverage our advanced Remote Monitoring and Management (RMM) tool to provide comprehensive remote support for your systems. Our RMM tool enables us to quickly address and resolve issues, ensuring your devices operate smoothly. With this tool, we can remotely troubleshoot and fix problems without needing to be on-site, minimising disruptions to your workflow.

Patch Management
At ECS, we utilise our powerful Remote Monitoring and Management (RMM) tool to efficiently manage and oversee the update process for your devices. Our RMM tool allows us to approve, disapprove, monitor, and ensure that necessary updates are pushed to your devices in a timely manner. When needed, our team at ECS will manually intervene to guarantee that critical patches are installed. We also coordinate with you to mutually agree on a suitable time each week to perform these updates out of hours, ensuring that your work hours remain unaffected.

Health Monitoring
At ECS, we use our advanced Remote Monitoring and Management (RMM) tool to ensure your systems run optimally. Our RMM tool tracks key performance indicators such as CPU usage, memory consumption, and disk health. For example, if our monitoring reveals low disk space, we can take preemptive action to avoid data loss and ensure smooth operations. By monitoring your system health, we help maintain efficiency, allowing you to focus on your core business activities.

Automation
At ECS, we leverage our advanced Remote Monitoring and Management (RMM) tool to apply automated fixes to commonly occurring issues, ensuring your systems remain efficient and secure. Our RMM tool can automatically resolve problems such as low disk space, Windows service issues, backup failures, and security vulnerabilities. By proactively addressing these issues, we minimise disruptions and maintain optimal system performance, allowing you to focus on your core business activities.

Microsoft 365 Support
At ECS, we provide comprehensive support for Microsoft 365, ensuring all your needs are covered. Our services include user management, where we handle account creation, updates, and permissions to ensure smooth collaboration within your team. We also manage license changes, adjusting your plan as your business grows or requirements change. Our team assists with installation, ensuring a seamless setup and integration with your existing systems. Additionally, we offer product support, addressing any issues or questions you may have to ensure you maximise the benefits of Microsoft 365.

Software & Hardware Lifecycle Monitoring
We understand the importance of staying ahead of hardware and software lifecycles to maintain your IT infrastructure’s reliability and performance. Our proactive monitoring services keep you informed about expiring hardware and software, enabling you to budget effectively for replacements and upgrades. By tracking the lifecycle of your IT assets, we provide timely notifications and recommendations, ensuring that you can plan for necessary updates without unexpected disruptions.

Our experienced team are here to help your business succeed.

ECS Computers Ltd
98-99 London Road, King's Lynn, Norfolk, PE30 5HA

01553 692727

Already Employ An Internal IT Department?

Our service team can bring extensive knowledge and experience in many areas of IT to complement the existing in-house IT skill sets.
Time-consuming tasks can be offloaded from the internal IT team leaving them to concentrate on critical tasks that may affect business performance

Managed IT Services - Frequently Asked Questions

What are Managed IT Services?

Managed IT Services refer to the practice of outsourcing the management and maintenance of an organisation’s IT infrastructure and systems to a specialised provider. These services cover a range of IT needs, including network management, cybersecurity, data backup, and more.

Why should my business consider Managed IT Services?

Managed IT Services offer several benefits, including cost-efficiency, proactive system monitoring, enhanced cybersecurity, and access to IT expertise. These services can help your business focus on its core operations while leaving IT management to experts.

How do Managed IT Support Services differ from traditional IT support?

Traditional IT support typically involves addressing issues as they arise, while Managed IT Services take a proactive approach by monitoring and maintaining your systems to prevent problems. This approach reduces downtime and minimises disruptions.

What types of businesses can benefit from Managed IT Services?

Managed IT Services are suitable for businesses of all sizes and industries. Whether you’re a small startup or a large enterprise, ourservices can be customised to meet your specific IT needs.

What services are typically included in a Managed IT package?

Managed IT includes services such as system monitoring, software updates, hardware maintenance, helpdesk support, cybersecurity, cloud management, and data backup and recovery.

Is Managed IT Services cost-effective for small businesses?

Yes, Managed IT Services can be cost-effective for small businesses. They offer predictable monthly costs and eliminate the need to hire and train an in-house IT team. This can save money in the long run.

How can Managed IT Services improve my business's cybersecurity?

Managed IT Services providers are dedicated to keeping your systems secure. They implement the latest security measures, monitor for threats, and respond quickly to any breaches or vulnerabilities, reducing your exposure to cyber threats.

Do I lose control over my IT infrastructure with Managed IT Services?

No, you do not lose control. Managed IT Services providers work in partnership with you, ensuring that you have input into decisions about your IT infrastructure and systems. They tailor their services to align with your business goals and requirements.

Can I scale my Managed IT Support Services up or down as my business changes?

Yes, Managed IT Services are flexible and can be adjusted to accommodate your business’s changing needs. Whether you’re expanding, downsizing, or need additional services, ECS Computers can adapt accordingly.

How quickly can I expect support when issues arise?

ECS Computers offer rapid response times, depending on the severity of the issue, alongside service level agreements guaranteeing a minimum response time. They prioritise minimising downtime to keep your business running smoothly.

Do Managed IT Services offer disaster recovery and data backup solutions?

Yes, ECS Computers include disaster recovery and data backup services to protect your data and ensure business continuity in case of unforeseen events like data loss, natural disasters, or cyberattacks.

Is there a long-term commitment required for Managed IT Support Services?

While some providers offer long-term contracts, ECS Computers offer flexible solutions, with 30-day rolling agreements.

Remote Support