When a business hires a third party (like ECS) to maintain their IT services, systems, software, and hardware, instead of having these things managed by an internal team or employee, this is what is known as managed IT services. This is also known as outsourcing your IT. But would outsourcing work for you and your business? In this blog, we’re going to look at some of the reasons why you would need managed support services, and also what sort of businesses use managed IT support.
Are you looking for managed IT support? Get in touch with ECS Computers today.
What sort of businesses need managed IT support services?
- Managed IT support services can be used by businesses of any size, from any industry. Here at ECS, we provide IT support to a range of businesses from one-man bands to international enterprises, across a variety of industries – from dentistry to manufacturing, accountants to transport.
- So if you need help managing your IT, no matter what sort of business you run – we can help!
- Take a look at our case studies page to see the wide range of businesses we support https://ecscomputers.co.uk/case-studies/
Why would you need managed support services?
Your IT costs and personnel costs are too high
- Outsourcing your IT to a managed service provider means you don’t need to pay people internally to maintain your systems, making it far more cost-effective in the long term. You’ll get access to experts with years of training, for a fraction of the cost it would take to hire them in-house.
- Our sales team can also help you reduce hardware costs by recommending the most cost-efficient way to implement new systems and upgrade your hardware – helping you to achieve your IT goals with minimal cost.
Your team is spending a lot of time on irritating IT issues
- Repetitive IT issues can become a massive time sink for your team, especially when they aren’t completely resolved.
- By outsourcing your IT to a managed service provider (MSP), it will be the MSP’s team that are spending the time solving your issues – and multiple people from your team can call at the same time. It will be quicker to get them back up and running, and whoever is currently fixing minor IT problems in-house can go back to working on more important areas of your business.
The internal person you rely on for IT is always too busy
- Working with a managed service provider means there will be a larger team available for your team to contact when they run into issues, meaning less waiting around for a solution and more productivity. You will also have a service level agreement (SLA), meaning there is a set amount of time in which we must respond.
You’re spending time maintaining contacts with a range of software and hardware suppliers
- Your MSP can become your one-stop-shop for all things IT related. ECS can source and supply hardware, software, infrastructure, and support, and act as your middleman to keep things running smoothly.
Sudden IT failures are taking you by surprise
- There is nothing worse than when a hard drive suddenly dies. It feels like it’s out of the blue, but at ECS we can spot these failures before they happen – reducing your downtime, and stress!
You don’t know where to start with IT security and you’re not sure if your tech is secure
- Do you know if any of your hardware is running end-of-life software? Is your hardware up to date with recent security patches? If you’re shrugging at those questions, that’s another way a managed IT provider can help.
- Threats in cyber security are everchanging and cyber criminals are always discovering new ways to get into your systems. This is why it’s so important to keep all of your devices updated – from your phone to your printer, your network switch to your NAS. Software updates can contain vital security patches that thwart hackers and reduce vulnerabilities.
- This is also why it is so important to make sure your equipment can still receive security updates and isn’t End of Life. End of Life means that the software no longer receives updates or vital security patches from the manufacturer. This could leave you completely at risk and vulnerable.
- We deal with a lot of companies just like yours, and we can not only keep your hardware up to date with the latest security updates but can also let you know when it’s time to upgrade your end of life software.
You don’t have a plan for your IT
- Managed IT service providers can help you pre-plan your IT expenses up to 18 months in advance. With detailed audits and advice, we can help you decide where and when you should be investing in your IT infrastructure and making sure it can fit within your ideal timeframe.
- Don’t know where to start? No worries! Our team are here to help and have decades of experience helping customers just like yours.
Want more details on how ECS can help your business? Give us a call on 01553 692727 and press option 3 to talk to our sales team!